Refund policy
At Rosdell, we want you to feel confident every time you place an order. Fashion should feel good from the moment you browse to the moment you wear it. If something is not quite right, we are here to help with a clear and fair return process.
Return Eligibility
You may request a return within 60 days from the date your order is delivered.
To be eligible for a return, items must meet all of the following conditions:
- Unused and unworn
- In original condition
- Returned with all original packaging included
We do not charge any restocking fees.
How to Start a Return
To begin a return, please contact us by email.
Include your order number and a brief explanation so our team can assist you as quickly as possible.
Return Shipping
Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping service. This helps ensure your return reaches us safely and allows you to monitor its progress.
Exchanges
If you would prefer an exchange instead of a refund, please let us know when you contact us. We are happy to assist with exchange requests, subject to item availability.
Refund Process
Once your returned item arrives and is inspected, we will process your refund within 7 business days.
After the refund is issued, your bank or payment provider may require additional business days to complete the transfer. This timing varies by provider and is outside of our control.
Need Help?
If you have any questions about returns, refunds, or exchanges, please reach out to us anytime.
We appreciate your trust in Rosdell and thank you for shopping with us.