Who is Rosdell?
Rosdell is a UK-based fashion store offering thoughtfully designed pieces made for everyday style and confidence. Our collections focus on modern looks that are easy to wear, easy to love, and made to fit seamlessly into your routine.

How long will my order take to arrive?
Orders are processed within 1–2 business days. Once shipped, delivery usually takes 3–7 business days. In most cases, your order will arrive within 4–9 business days in total. As soon as your parcel is on the way, we’ll email you a tracking link so you can follow its progress.

Do you ship outside the United Kingdom?
At the moment, we ship exclusively within the United Kingdom. This allows us to maintain reliable delivery times and consistent service. If this changes in the future, we’ll share the update with our customers.

Is shipping really free?
Yes. Every order includes free shipping within the United Kingdom. There are no minimum spend requirements and no special conditions.

What if I need to return something?
If a piece isn’t quite right, you have 60 days from the delivery date to request a return. Simply email us at support@rosdell.com and our team will guide you through the next steps.

When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect your return. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

Can I exchange an item instead of returning it?
Yes, exchanges are available. Contact us at support@rosdell.com and let us know what you’d like to exchange. We’ll be happy to help, subject to availability.

Which payment methods can I use?
We accept American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Venmo, and Visa. All payments are securely processed using SSL encryption.

Is my personal and payment information protected?
Yes. Your privacy and security are very important to us. Rosdell does not store sensitive payment details, and our checkout process is fully secured.

My order hasn’t arrived yet. What should I do?
First, check the tracking link sent to your email after dispatch. If your order has not arrived within 7 business days after shipping, please contact us at support@rosdell.com and we’ll look into it for you.

Can I change or cancel my order after placing it?
If your order has not yet been shipped, we may be able to update or cancel it. Contact us as soon as possible after placing your order and we’ll do our best to assist.

Need more help?
We’re always happy to assist. Reach out to us anytime at support@rosdell.com and our team will get back to you as quickly as possible.